Publisher review:Accliptic Support provides a fast and efficient solution to your web-based customer support and sales needs. Accliptic Support provides a fast and efficient solution to your web-based customer support and sales needs.
Features:
- People, not "Tickets". In purchasing your product or service, your customers have started in what will be a long relationship with your company. However, communication is the key to earning and retaining their loyalty - and that requires more than just timely responses and useful answers. By de-emphasizing common support tool concepts such as tickets and focusing on providing efficient communication, we make it easy to keep your customers happy and feeling valued without adding strain on your support organization.
- Intuitive, efficient design. Accliptic Support was designed to help you strengthen your customer relationships, while ensuring that your support process is as efficient as it can be. Not all customer requests are problems, nor is every contact deserving of a ticket number. The tools you need to keep track of support and sales inquiries are there, but they don't overwhelm the user - or you - when they are unneeded.
- Many customer support tools are burdened by cluttered, busy interfaces - text fields, buttons, you name it. Many of these design elements are hard to understand, and most are related to features you'll never use. Accliptic Support takes a different approach, moving all of the clutter away and focusing on the tools you will use in 95% of your customer interactions. The flexibility you need remains, of course, but it's hidden behind a deceptively simple core interface until needed.
- Help yourself. As pleasant as corresponding with you may be, most customers would prefer to have the answers they need made available when they need them. Providing self help materials benefits your company too - less time actively supporting customers means more time building your business and improving your products or services.
- Accliptic Support offers multiple tools to accomplish this. The powerful Knowledge feature allows you to create and maintain documentation, sales literature, and any other information that your customers (current or prospective) can use. A rating system provides feedback on which articles need improvement, and a commenting feature allows customers to fill in any gaps.
- The Forum feature provides a place for customers to interact with eachother and share information that may not be within the scope of the support you can provide. An amazingly useful feature, the Forum builds community and serves as an invaluable supplement to your formal support offerings
- Teamwork. Unless you handle it all yourself, you likely have a team of support representatives working day and night to get back to customers, improve documentation, etc. Accliptic Support is built with this in mind, and provides numerous features to facilitate team cooperation.
- When answering inquiries from customers, particularly when support loads are high, it's easy to miss developing trends or make sure the right person handles each response. By providing the ability to perform triage on an entire queue of messages at a time and delegate inquiries to certain representatives, you can always be sure that the work is being handled efficiently and effectively.
- Unique among support tools, the Mail feature provides an easy way for team members to keep in contact with eachother - without the viruses, spam, and other distractions inherent to traditional email. Correspond with team members - or your entire team as a whole - with just a few mouse clicks.
- Finally, the Forum and Knowledge features mentioned above also double as handy places for support representatives to stay on top of developing issues and share information that could be of use to others. Special forum and knowledge areas can be configured so that only those within your organization can access them.
- Accliptic Support, in a nutshell. With its focus on offering an efficient but flexible interface and personal interaction with your customers, Accliptic Support is an amazingly powerful tool for your support organization.
Accliptic Support is a PHP script for Help Desk scripts design by Accliptic Technologies.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Accliptic Support script details 
